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    Claims Leaders Summit 2025 logo

    Claims Leaders Summit 2025

    14 May 2025
    The Fullerton Hotel Sydney
    This event has been approved with 6 CIP points by ANZIIF
    Register Now

    About the Event

    Transforming Claims Leadership: Shaping the Future with Technology, Collaboration & Innovation Presented by Insurance Business, the Claims Leaders Summit Australia is the country's premier claims event, uniting Australia's top insurers, senior claims experts and industry leaders. This exclusive gathering will centre around proactive approaches, technological advancements, and cross-industry partnerships to overcome current obstacles and position the sector for long-term growth. Attendees will gain valuable insights into emerging trends, opportunities, and innovative strategies shaping the future of insurance claims. Additionally, we are introducing a second content stream this year focused on operational excellence, helping your claims team achieve peak performance in an ever-evolving environment.

    What to Expect

    Crowd watching an event

    What You'll Learn

    • Streamline claims processes with AI and technology to improve customer experience.
    • Navigate evolving regulations and consumer expectations to stay compliant and maintain a strong reputation.
    • Detect, prevent, and mitigate fraud through AI and collaborative strategies.
    • Boost operational efficiency by tackling labour shortages and optimising service delivery.
    • Master the balance between efficiency and empathy to create exceptional customer-centric experiences.


    Speaker

    Why Attend

    • Engage in strategic discussions with industry peers and top professionals to drive forward-thinking solutions.
    • Explore the latest technologies and best practices transforming the claims landscape.
    • Gain actionable insights from leading experts who are shaping the future of the insurance industry.
    • Network with key decision-makers and cultivate valuable relationships that will drive long-term success.
    • Identify emerging trends and opportunities to future-proof your organisation in an evolving industry.

    DOWNLOAD A BROCHURE

    Featured Speakers

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    KM
    Kylie Macfarlane
    Chief Operating Officer, Climate, Operations & Strategy
    Insurance Council of Australia
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    MP
    Matt Paterson
    Chief Claims Officer AU NZ
    Zurich
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    JM
    Julie Morgan
    Head of Claims, Australia
    AXA XL
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    RM
    Russell Mills JP
    Head of General Insurance Claims Controlling
    Allianz Australia
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    DG
    David Gow
    Head of Claims
    CHU Underwriting Agencies
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    RA
    Ron Arnold
    Founder
    11eight

    VIEW ALL SPEAKERS

    Meet, Connect & Build lasting relationships

    BECOME A SPONSOR

    Sponsors

    Meet the sponsors and partners of Claims Leaders Summit Australia

    Event Partner

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    Gold Sponsor

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    Tech-Talk Sponsor

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    Badge & Lanyard Sponsor

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    Workshop Sponsors

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    Associate Sponsor

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    Exhibitor

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    Official Publication

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    Organised by

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    Travel Plans

    Venue

    The Fullerton Hotel Sydney

    Address: 

     1 Martin Pl, Sydney NSW 2000

    (The Hotel driveway entrance is located at 159 Pitt Street.)

    Tel: +61 2 8223 1111

    Email: fsy.info@fullertonhotels.com


    Visit Website

    Travel Plans

    Easily accessible, the closest train station and bus station is Martin Place Station which is a 3-minute walk to the hotel. 

    For guests bringing their own automobile, the closest car park is Wilson Parking, located at 123 Pitt Street, a 5-minute walk from the hotel, and allows for one-time entry and exit, with the last exit at 12.00 a.m. 

    *Tickets for Wilson Parking must be paid at the car park directly and validated at Concierge prior to departure to receive the discounted rate. 

    Plan your trip accordingly, for more information click on the link below.

    Learn More

    Location

    The Fullerton Hotel Sydney
    The Fullerton Hotel Sydney, 1 Martin Pl, Sydney Sydney, NSW 2000, Australia

    DON’T MISS OUT

    Secure Your Spot Today

    Elevating Claims. Driving Results.

    REGISTER NOW

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Looking for your ticket? Contact the organizer
Looking for your ticket? Contact the organizer